All items are shipped within 24 hours of your order placement during normal business hours.
Duties and Taxes:
Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost. These charges are the buyer’s responsibility as we are only charging the transportation fee for your order. You may check with your country’s customs office to determine if there will be additional costs.
Regulations and Restrictions:
The buyer is responsible for obtaining information regarding their country’s laws, regulations, and restrictions that may apply when purchasing our products. By placing an international order (shipping outside of the United States of America) the buyer is responsible for abiding by their country’s laws, regulations, and restrictions. If a product is seized and destroyed by customs, we will NOT be responsible for the losses, product, or shipping refunds.
Please use the form below to contact us with questions.
Apeiron Elementals, LLC (by Apeiron Zoh, Inc) currently ships, supplements, biotech, and kits to over 120 countries around the world. Please note it is your responsibility to know the laws of your country, in terms of what can and cannot be shipped to you. We are not responsible for any tariffs or customs regulations. We try our very best to keep up with the laws of the countries around the world, however they do change often and we cannot be 100% sure that we are up to date on them so please check with your customs office. We will ship your package to you privately, but it is your risk.
Each country has different laws and regulations about buying products from other countries. Before you place your order, please be sure of your local customs laws concerning the shipment of dietary supplements. It is your responsibility to know what is legal in your country and what is not. We will always ship discreetly and in a way that will best help you receive your order.
We cannot be held responsible or accountable for any taxes, duties, tariffs, quarantine fees, or package warehousing fees assessed by your local customs office. These charges are separate from your shipping charge, and you will be billed directly from them.
Apeiron Elementals, LLC (by Apeiron Zoh, Inc) will not knowingly ship any products to any countries that may require any type of license and will not be held responsible or liable for any problems that result at your local customs office. No refunds will be given for items that are seized at your local customs office or not delivered unless returned to us. Apeiron Elementals, LLC (by Apeiron Zoh, Inc) will not be held liable for any customs duties or taxes that arise from your local customs office. Any duties or taxes that may apply are your responsibility; we of course will help you to the best of our knowledge. By ordering from our site you are stating that you agree to our shipping policy and terms of conditions.
WHAT COUNTRIES DO YOU NORMALLY SHIP SUPPLEMENTS TO?
Canada, Australia, United State Armed Forces, United Kingdom, Afghanistan, Aland Islands, Albania, Algeria, Andorra, Angola, Argentina, Armenia, Austria, Azerbaijan, Bahrain, Bangladesh, Belgium, Benin, Bhutan, Bolivia, Caribbean Netherlands, Bosnia And Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cape Verde, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Cook Islands, Croatia, Cyprus, Czech Republic, Côte d'Ivoire, Denmark, Djibouti, Ecuador, Egypt, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Guinea, Guinea Bissau, Guyana, Heard Island And Mcdonald Islands, Holy See (Vatican City State), Hong Kong, Hungary, Iceland, India (36 of 37 states), Indonesia, Ireland, Isle Of Man, Israel, Italy, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Latvia, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Macao, North Macedonia, Madagascar, Malawi, Malaysia, Maldives, Malta, Mauritania, Mauritius, Mayotte, Moldova, Republic of, Monaco, Mongolia, Montenegro, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Niger, Nigeria, Niue, Norfolk Island, Norway, Oman, Pakistan, Palestinian Territory, Occupied, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Poland, Portugal, Qatar, Republic of Cameroon, Reunion, Romania, Rwanda, Saint Helena, Samoa, San Marino, Sao Tome And Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, South Georgia And The South Sandwich Islands, South Korea, Spain, Sri Lanka, Suriname, Svalbard And Jan Mayen, Eswatini, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, United Republic Of, Thailand, Timor Leste, Togo, Tokelau, Tonga, Tunisia, Turkey, Turkmenistan, Tuvalu, Uganda, United Arab Emirates, Uruguay, Uzbekistan, Vanuatu, Vietnam, Wallis And Futuna, Western Sahara, Zambia, Mexico, Cayman Islands
DO INTERNATIONAL PACKAGES COME WITH TRACKING?
Yes! All packages will have tracking until they reach their destination (you - hopefully). If you have a package marked as delivered but haven't received it, please contact your local mail facility (ie. Royal Mail in the UK).
WHAT ABOUT CUSTOMS?
You, the customer, are responsible for all taxes and duties (including VAT) imposed by your country of residence.
Apeiron Store is not responsible for any packages held by international customs agencies and it is not the responsibility of Apeiron Store to make the customer aware of these agencies and their actions. Please check with your country's customs office to determine their procedures and any potential charges.
For example, UK residents might expect a customs charge of at least 20% of the total cost of the purchase. Apeiron Store is not responsible for this payment. Your package may arrive at your local post office or delivery center and be held until pickup and payment is taken care of.
If you neglect to pick up your package and it is returned to us, we will not refund the charge for original shipping.
If it is a custom piece and it is returned to us, you should contact us immediately to arrange reshipping as custom orders are final sale and we cannot refund you for the purchase.
Should Apeiron Store mistakenly be invoiced directly for any duties or fees from the shipping company after delivery, we will email an invoice for the balance due. This will need to paid immediately.
As with domestic shipping, if a package can't be delivered due to an error entering your shipping address, Apeiron Store is not responsible for any additional fees that may incur in order to reroute or reship the package.
ARE SOME COUNTRIES UNABLE TO RECEIVE PACKAGES BECAUSE OF THE CURRENT PANDEMIC?
Yes. here is a link that is updated daily that will show you if your country is unable to receive packages from some US mail outlets at this time:
*International Shipping of the Genetic Test Kit
Customs for different countries reserve the right at any point to deny entry of an item into their country. They will notify the customer if an item has been denied. At this time, the only countries that do NOT allow the import of our Apeiron Genetic Test Kit (and any other company's test kits) are France and Mexico.
*International Shipping of DHEA
If your country is outside of the U.S. and is NOT on this list, you are able to place your order for DHEA at this time, but please check this list before each order, to re-verify as this list is subject to change.
The following countries do NOT allow import of DHEA:
Austria, Belgium,Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, Cambodia, Malaysia, Thailand, Singapore, Vietnam, Laos, New Zealand, Australia