WHAT COUNTRIES DO YOU NORMALLY SHIP SUPPLEMENTS TO?
Canada, Australia, United State Armed Forces, United Kingdom, Afghanistan, Aland Islands, Albania, Algeria, Andorra, Angola, Argentina, Armenia, Austria, Azerbaijan, Bahrain, Bangladesh, Belgium, Benin, Bhutan, Bolivia, Caribbean Netherlands, Bosnia And Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cape Verde, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Cook Islands, Croatia, Cyprus, Czech Republic, Côte d'Ivoire, Denmark, Djibouti, Ecuador, Egypt, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Guinea, Guinea Bissau, Guyana, Heard Island And Mcdonald Islands, Holy See (Vatican City State), Hong Kong, Hungary, Iceland, India (36 of 37 states), Indonesia, Ireland, Isle Of Man, Israel, Italy, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Latvia, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Macao, North Macedonia, Madagascar, Malawi, Malaysia, Maldives, Malta, Mauritania, Mauritius, Mayotte, Moldova, Republic of, Monaco, Mongolia, Montenegro, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Niger, Nigeria, Niue, Norfolk Island, Norway, Oman, Pakistan, Palestinian Territory, Occupied, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Poland, Portugal, Qatar, Republic of Cameroon, Reunion, Romania, Rwanda, Saint Helena, Samoa, San Marino, Sao Tome And Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, South Georgia And The South Sandwich Islands, South Korea, Spain, Sri Lanka, Suriname, Svalbard And Jan Mayen, Eswatini, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, United Republic Of, Thailand, Timor Leste, Togo, Tokelau, Tonga, Tunisia, Turkey, Turkmenistan, Tuvalu, Uganda, United Arab Emirates, Uruguay, Uzbekistan, Vanuatu, Vietnam, Wallis And Futuna, Western Sahara, Zambia, Mexico, Cayman Islands
DO INTERNATIONAL PACKAGES COME WITH TRACKING?
Yes! All packages will have tracking until they reach their destination (you - hopefully). If you have a package marked as delivered but haven't received it, please contact your local mail facility (ie. Royal Mail in the UK).
WHAT ABOUT CUSTOMS?
You, the customer, are responsible for all taxes and duties (including VAT) imposed by your country of residence.
Apeiron Store is not responsible for any packages held by international customs agencies and it is not the responsibility of Apeiron Store to make the customer aware of these agencies and their actions. Please check with your country's customs office to determine their procedures and any potential charges.
For example, UK residents might expect a customs charge of at least 20% of the total cost of the purchase. Apeiron Store is not responsible for this payment. Your package may arrive at your local post office or delivery center and be held until pickup and payment is taken care of.
If you neglect to pick up your package and it is returned to us, we will not refund the charge for original shipping.
If it is a custom piece and it is returned to us, you should contact us immediately to arrange reshipping as custom orders are final sale and we cannot refund you for the purchase.
Should Apeiron Store mistakenly be invoiced directly for any duties or fees from the shipping company after delivery, we will email an invoice for the balance due. This will need to paid immediately.
As with domestic shipping, if a package can't be delivered due to an error entering your shipping address, Apeiron Store is not responsible for any additional fees that may incur in order to reroute or reship the package.
ARE SOME COUNTRIES UNABLE TO RECEIVE PACKAGES BECAUSE OF THE CURRENT PANDEMIC?
Yes. here is a link that is updated daily that will show you if your country is unable to receive packages from some US mail outlets at this time:
*International Shipping of the Genetic Test Kit
Customs for different countries reserve the right at any point to deny entry of an item into their country. They will notify the customer if an item has been denied. At this time, the only countries that do NOT allow the import of our Apeiron Genetic Test Kit (and any other company's test kits) are France and Mexico.
*International Shipping of DHEA
If your country is outside of the U.S. and is NOT on this list, you are able to place your order for DHEA at this time, but please check this list before each order, to re-verify as this list is subject to change.The following countries do NOT allow import of DHEA: